Get Deliveries Done On Time.
On-time fulfillment, regulatory compliance, and seamless order management.
Streamline your cannabis deliveries
We handle all administrative logistics work from delivery confirmations, routing and driver support
Delivery Confirmations
2 WEEKS TO STAFF
• Provide retailers with order documents ahead of the delivery.
• Communicate any delivery blockers (i.e. mone owed) X days ahead of schedule.
• Make order adjustments per retailer request within the systems from inquiries received over the phone or email.
• Confirm date & time window for delivery per retailer and preference via Phone, Email, Text, 3rd party scheduling platform.
• Communicate any delivery requirements or protocols with the appropriate stakeholders.
• Communicate any delivery blockers (i.e. mone owed) X days ahead of schedule.
• Make order adjustments per retailer request within the systems from inquiries received over the phone or email.
• Confirm date & time window for delivery per retailer and preference via Phone, Email, Text, 3rd party scheduling platform.
• Communicate any delivery requirements or protocols with the appropriate stakeholders.
Customer Service & Driver Support
2 WEEKS TO STAFF
• Solving order discrepancies received by email or phone.
• Adjusting internal systems to reflect physical state versus manifested state.
• Generating mock up orders when needed.
• Escalating problems to appropriate stakeholders.
• Providing retailers with an ETA depending on drivers projected arrival time.
• Solving order discrepancies drivers are reporting at the time of the delivery.
• Communicating with the drivers about any delivery blockers, delivery requirements, or retailer specific protocols.
• Adjusting internal systems to reflect physical state versus manifested state.
• Generating mock up orders when needed.
• Escalating problems to appropriate stakeholders.
• Providing retailers with an ETA depending on drivers projected arrival time.
• Solving order discrepancies drivers are reporting at the time of the delivery.
• Communicating with the drivers about any delivery blockers, delivery requirements, or retailer specific protocols.
Routing
2 WEEKS TO STAFF
• Schedule deliveries through preferred communication methods, and share delivery protocols with all stakeholders.
• Streamline and support deliveries by sending order details, addressing issues, and making retailer-requested adjustments.
• Plan delivery routes based on delivery zone schedules.
• Update driver and vehicle info for compliance, and adjusting for driver availability, order size, and vehicle capacity.
• Adjust internal systems with Driver / Vehicle information for METRC purposes.
• Adjust routes to accommodate driver schedules, order volume and vehicle size.
• Schedule deliveries through preferred communication methods, and share delivery protocols with all stakeholders.
• Resolve order discrepancies, escalating concerns, and sharing driver ETAs with retailers, and communicate delivery details and protocols with drivers.
• Streamline and support deliveries by sending order details, addressing issues, and making retailer-requested adjustments.
• Plan delivery routes based on delivery zone schedules.
• Update driver and vehicle info for compliance, and adjusting for driver availability, order size, and vehicle capacity.
• Adjust internal systems with Driver / Vehicle information for METRC purposes.
• Adjust routes to accommodate driver schedules, order volume and vehicle size.
• Schedule deliveries through preferred communication methods, and share delivery protocols with all stakeholders.
• Resolve order discrepancies, escalating concerns, and sharing driver ETAs with retailers, and communicate delivery details and protocols with drivers.
5 years
Experience in supporting cannabis delivery teams.
20,000+
Deliveries to dispensaries coordinated 98% DOTIF.
50%
Reduction in hourly rate vs. internal hire.
